Shipping policy
Shipping Policy: Detailed Information and Guidelines
ORDER PROCESSING + SHIPPING
In stock orders are processed and leave our office within 2-3 business days.
Upgraded express shipping orders are prioritized and processed within 1 business day, with the exception of holidays.
All orders over $100 US will be automatically covered by Route+ insurance for lost, stole and damaged packages.
Orders to Canada and the US include tracking without signature.
International Orders: Once international orders with standard shipping have left our office, we cannot guarantee real-time tracking updates. For more information on the delivery of your package, we recommend contacting your local post office as we will not have access to any additional information. Please note that we are not responsible for lost or undelivered packages shipped with standard shipping. If you require guaranteed delivery, please choose the express shipping option. All international orders are also subject to import duty taxes, VAT and handling fees, which we are not responsible for. The amount of duties and taxes you may incur depends on your country.
Our Shipping Policy is designed to help you understand the different aspects of our shipping process. In this section, you will find comprehensive information about our shipping timelines, costs, and methods. We believe that transparency is key, and we want to ensure that you have a clear understanding of what to expect when placing an order with us.
The Shipping Policy includes everything you need to know about how we handle your orders from the moment you make a purchase to when it arrives at your doorstep. We cover the various shipping options available, including standard and expedited shipping methods. Each option comes with its respective timelines and conditions that you should be aware of. For international orders, specific guidelines and potential customs fees are also discussed in detail.
One of the main factors that influence your shipping experience is the cost of shipping. Our policy provides a breakdown of our shipping costs, which vary depending on the destination, size, and weight of the package. We offer free shipping on certain orders and discounts for bulk purchases. Additionally, we provide information on tracking your shipment so you can keep an eye on your order's journey from our warehouse to your address.
We understand that sometimes delays can occur. Our Shipping Policy outlines how we deal with unexpected situations such as weather disruptions, holiday seasons, and customs clearance delays. We aim to keep you informed every step of the way, providing regular updates and support. If you have any questions or specific needs regarding your shipment, our customer service team is always available to assist you.
In summary, our Shipping Policy is a complete guide aimed at providing clarity and peace of mind. It ensures that you are well-informed about the shipping process, from costs and timelines to tracking and support. We are committed to delivering your order in a timely and efficient manner, enhancing your overall shopping experience with us.